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I'm a User Experience Researcher with a background in Interior Design. I find purpose in learning about and advocating for human needs, from ensuring that participants are protected by ethical research practices to prioritizing a user’s experience through design decisions. 

 

I graduated with my Masters in Human Centered Design and Engineering from the University of Washington in 2021. I'm currently on the Customer Service UX team at Amazon focusing on the associate side of Amazon's digital customer service experience.

I live in Seattle, WA with my sweet pup Reggie. Outside of work you can catch me dabbling in creative hobbies (most recently- blockprinting), thrifting, and being active!

Check out my work!

portfolio

U.S. Digital Response: Digital Language Accessibility Research

Providing research support for a small city in California to provide equitable language accessibility across their website.

In Progress- Stay Tuned!

Google Analytics Analysis, User Interviews (Resident and Stakeholder)

Customer Service Associate Research @ Amazon

Conducting quick turnaround qualitative research studies to inform digital experience improvements for customer service associates across Amazon's customers service platform.

In Progress - Stay Tuned!

1:1 Interviews, Usability Testing

AthletaWell New Member Experience Design Sprint: Onboarding 

Led iterative research to understand the relationship between the onboarding quiz and new member dashboard experience for new members on AthletaWell's website

2023

Usability Testing (Remote Moderated), User Interviews

Athleta and Banana Republic Product Page Redesign Design Sprint 

Iterative design sprint research to improve the  product page experience for Athleta and Banana Republic shoppers

2022

Mixed Methods, Usability Testing (Remote Moderated and Unmoderated), Preference Testing

Small Business Bakery Pre-Order System Usability Study

Identifying customer pain-points when using SeaWolf Baker's pastry and bread pre-ordering system on their website through usability testing.

2021

Usability Testing (Remote Moderated), User Interviews, Post-Test Questionnaire

Constituent Advocacy and Engagement in State Legislature
M.S. Capstone Project

Delivered a high-fidelity mobile app prototype of a legislator-constituent communication platform by conducting research and collaborating with capstone team

2021

Contextual Inquiry, In-Depth Interviews (Remote), Journey Mapping, Survey Design, Wireframing, Low Fidelity and High Fidelity Prototyping

Henry Art Gallery Website
Usability Study
M.S HCDE Project

Studied the general usability of Henry Art Gallery's website to identify painpoints for local museum patrons new to the website

2020

Usability Testing, Remote Moderated Interviews, Post-Test Questionnaire, Card Sorting

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